Background

This past year has been a really challenging one for the Insurance industry, as it has been for their clients. Obviously, claims in health insurance rose as people faced considerable detention in hospitals, thanks to a pandemic that had neither a cure nor a vaccine. Things have also rapidly slowed down on the sales front as travel and business operations were forced into a hiatus. The lack of human conduct has also forced insurers into territories some of them had not been ready for.

In light of these and other developments, the Insurance Technologies Conference 2021 – set for the 29th and 30th of April, 2021 – will continue on its theme of exploring the insurance landscape in the aftermath of a global pandemic and the new ways in with the industry had to re-align some strategies to adapt to the current times, as well as the outlook on future prospects in Insurance.

As always, we will also explore how advancements in disruptive technologies like automation, cloud computing, as well as big data are affecting the industry, both in terms of technological opportunities for adoption and also in terms of potential pitfalls like cybercrime.

Cybercrime is an issue that insurers should look at from both the perspectives of a security provider and a client, since it affects them just as much, if not more, as their clients. While risk management is something that insurers deal with daily, they, like other financial industry players, also need to stay abreast with cyber security precautions. Insurance companies hold enormous amounts of sensitive personal information such as personal properties, health data, which would prove disastrous to the companies and their clients, should these data fall in wrong hands.

To recap, we will focus on insurance post-COVID-19, and how industry players can step up during a time when they are need the most; just as we will also look at how the following trends will affect insurance:

• Telematics, ride-sharing and autonomous vehicles
• Big data, artificial intelligence and machine learning
• Blockchain technologies
• Diversification of insurance distribution channels
• Personalisation insurance premiums
• Self-service and improved customer experience in insurance claim settlements

As usual, our panel of experts will offer their insights on how insurance industry players can juggle the drive for better efficiency, retaining clients in the age of personalised premiums as well as manage competition by offering services that resonate with current customer needs.

Objectives

• To outline trending Insurtechs and how they have disrupted the industry
• To check Africa’s progress in adopting insurance technologies
• To determine the possibilities of insurance companies working with disruptive start-ups of starting their own in-house ventures
• To assess how the new technology will affect human employment in insurance
• To brainstorm on ways of securing personal data shared with insurance companies, so it will not be abused or fall into wrong hands
• To discuss how technology will shape the future of insurance

Target Audience

• Global Head of Client Relations
• Global Head of Proposition
• Marketing Director
• Head of Innovation
• Director of Risk
• Head of Start-Up
• Head of Business Intelligence
• Underwriter
• Chief technology officer
• Head of Strategy
• Head of Product Development
• Head of Product Strategy
• Head of Product Design
• Head of Product Innovation
• Head of Business Development
• Head of New Business
• Head of Propositions
• Head of IT
• Head of Technology
• Head of Digital
• Data Analyst
• Claims executive and manager
• Chief Innovation Officer
• Chief Strategy Officer
• Chief Product Officer
• Chief Business Development Officer
• Chief Information Officer
• Chief Data Officer
• Chief Analytics Officer
• Chief Marketing Officer
• Chief Digital Officer
• HR and Training Managers
• Actuarial scientists
• Risk Managers
• Venture Capitalists
• InsurTech Start-ups
• Re-Insurance Experts
• Insurance Brokers

Target Sectors

• South African Insurance Association
• Insurance Institute of South Africa
• Insurance Associations in SADC
• Insurance Companies
  • General Insurance
  • Motor/Auto Insurance
  • Home Insurance
  • Life Assurance
  • Health Insurance
  • Commercial Insurance

• Government Departments
• Municipalities
• Health Institutions
• Research and Education